Management System Certification
CPC provides quality management systems (ISO 9001), environmental management systems (ISO 14001) and health & safety management systems (OHSAS 18001) certification to construction companies and suppliers of construction products. Product certification is also available for the producers of construction materials.
CPC Certification Mark
Certified clients are licensed to use the CPC Certification Mark. The terms and conditions governing use of the Certification Mark and references to CPC are set out in the licensing agreement.
Complaints, Appeals and Information
CPC has a formal procedure for dealing with complaints, which may fall within the following categories: – Complaints from customers of certified clients regarding compliance with a declared standard, or a failure of a certified organisation’s management system. These are dealt with by the Certification Manager. – Complaints from clients relating to CPC’s certification activities. These are dealt with by the Chief Executive or the independent Chairman of QSRMC. On receipt of a verbal or written complaint, the Chief Executive will provide full details of the procedure and information required to enable the complaint to be investigated. Certified organisations have the right of appeal against any decision of the Chief Executive or Certification Manager. The Chief Executive will acknowledge the appeal and ask the appellant to set out the grounds on which he bases his appeal in writing. The appeals process is set out in the QSRMC Regulations (Appendix D, part 9). Requests for information should be directed to the Certification Manager.
CPC’s commitment to impartiality is set out in the company’s Quality Policy Statement.